Ecomm Rises, Walmart Gains High-Income Shoppers

| INSIGHTS

Delivery Experience Key for Online Retail Success

A new report by Retail Week and nShift reveals that the delivery experience is paramount for online retailers to attract and retain customers. New and returning e-commerce shoppers prioritize delivery options and real-time tracking over loyalty programs and flexible payment methods.

The "Shopper Unlocked: inside the mind of 1,000 consumers" report emphasizes that a superior delivery experience can significantly boost conversion rates and provide a competitive advantage.

Key insights

• Over 70% of shoppers consider a choice of delivery options important

• 84% of customers would prioritize the ability to track where their order is at all times

• 85% of people shopping with a retailer for the first time expect to find a clear returns policy

• 62% of shoppers will abandon their basket if the delivery is too expensive

• 63% want to specify the time and date of a delivery

• Pick up/drop off (PUDO) lockers and collection points are important delivery options for shoppers aged under 45

| NEWS

Retail

• Walmart grows Q1 revenue through online sales and high-income customers

• Retail sales were unchanged in April from March as inflation and interest rates curb spending

• Target taking major steps as early 2024 sales numbers slump

• Shein's rapid growth raises concerns over rising emissions and poor transparency

Ecommerce

• U.S. e-commerce reached 22.2% of total Q1 2024 sales, surpassing 2023's record

• Retail marketers name ecommerce, TikTok, generative AI as most important trends of 2024

• eBay launches feature to simplify listing resale clothing

• Poshmark launches Promoted Closet marketing tool

Fashion

• Arc’teryx leads double-digit growth from technical apparel

• Under Armour downsizes, says North America sales will plunge this year

• AI is poised to infiltrate all aspects of the apparel industry

• Authentic Brands Group to buy Champion for $1 Billion

• Stanley launches first-ever apparel line 

| EVENTS

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