Key Insights into Shopper's Return Behaviors | Shopify's New Enterprise Offering

January 04, 2023

Industry Fact:
America's Return Behavior
As shopping online grows, Americans are almost evenly split on their return preferences, with 51% preferring to make returns online, compared to 49% who like to return items in person.

| INSIGHTS

For the first time, Shopify is giving the world’s largest retailers access to Shopify’s component infrastructure that has powered over a half trillion dollars in global commerce, offering flexibility at scale.Commerce Components by Shopify combines the best of both worlds for enterprise retailers: access to Shopify’s foundational, high-performing components that just work—like our checkout, which converts 72% better than a typical checkout, and 91% better on mobile—plus flexible APIs to build dynamic customer experiences that integrate seamlessly with a retailer’s preferred back office services.

| NEWS

According to Mastercard SpendingPulse, U.S. retail sales increased 7.6% year-over-year this holiday season, running from November 1 through December 24.Retailers discounted heavily but consumers diversified their holiday spending to accommodate rising prices and an appetite for experiences and festive gatherings post-pandemic.

New solution allows marketers to measure in-store sales impact of online advertising via Meta platforms.

These three personalization trends will not only grow in popularity in 2023, but become increasingly more powerful, advanced, and personal - Contextual Personalization, Increased AI Usage and Automated Personalization.

Nearly a third of logistics managers at major companies and trade groups say they do not know how much trade they would return to the West Coast after a key labor deal is reached.

DoorDash puts itself in the reverse logistics mix with the reveal of its Package Pickup feature, which allows users to return packages to merchants by their local carrier directly through the app.

Exclusive inside look into the leading reverse logistics operations. Retailers have various systems for receiving, processing, and getting returns back into stock if they're acceptable. And as e-commerce grows — and returns grow with it — speed is of the essence.

It’s too soon to say whether the Federal Reserve’s efforts to reduce inflation will lead to a recession, but continuing interest rate hikes increase the chances, National Retail Federation Chief Economist Jack Kleinhenz states.

| EVENTS

Join 1000+ of the fastest-growing retail brands in LA for an unmissable day of workshops, meetings and lessons! Founders and growth marketers from Alo Yoga, Liquid Death, Mid-Day Squares, Hush Blankets, Athletic Greens, Dr. Squatch and Olipop are opening their playbooks on paid ads, email/SMS strategy, community building, social, LTV, subscriptions, funding, hiring and much more.

⭐ Reserve your FREE tickets here and get ready for a direct-to-consumer conference like no other!

UPCOMING EVENTS  

| PODCASTS

Consumers are eager to get out and shop in 2023 and retailers are ready to meet them in stores and online, according to National Retail Federation President and CEO Matthew Shay.

| FEATURED PROVIDER

GUSTO's people platform helps growing businesses onboard, pay, insure, and support their hardworking teams with payroll, benefits, and more.

A full-service payroll, HR, and Benefits. and HR platform serving over 100,000 small businesses nationwide. Gusto provides solutions for employee benefit plans in over 38 states. Gusto is also a completely cloud-based platform that offers software integrations with platforms like Xero and QuickBooks.

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