Industry Fact:
Retailers Convert 30% Of Returns To Exchanges
By running a digital returns process, retailers are converting returns to exchanges. Returns can cost an ecommerce business 66% of the original item's price.

| INSIGHTS

| NEWS

Radial's consumer survey reveals that 48% of cart abandonment is linked to security concerns, emphasizing the urgency for brands to prioritize secure eCommerce payment methods. Additionally, offering a range of 'sticky' payment options, such as PayPal and Venmo, is key to unlocking customer loyalty and reducing fraudulent activity in the hyper-competitive online shopping landscape.

Many e-commerce sustainability efforts fail due to a lack of commercial viability. By integrating sustainable practices into packaging, improving data analytics for demand forecasting, setting the right price, elevating product quality, sharing sustainability stories, and creating a frictionless shopping experience, e-commerce brands can succeed by doing what's good for the planet and their bottom line. [forbes]

Technology
Cotopaxi Teams up with Centric PLM To Scale Sustainability Efforts

Cotopaxi, the socially conscious adventure brand, partners with Centric PLM to streamline data tracking, improve efficiency, and promote responsible sourcing throughout its supply chain. With Centric PLM, Cotopaxi can showcase responsible materials, centralize information sharing, and access critical data across multiple company systems, reinforcing its commitment to social and environmental impact.

Customer Service
Personalized Returns Experience Is Key To Brand Loyalty

Loop Return's CEO, Jonathan Poma, emphasizes the importance of an exceptional returns experience for customers, stating that as long as retailers provide outstanding service, customers don't mind paying for returns. He envisions a future where returns policies will be personalized, using data to optimize the process and strengthen the bond between brands and their clientele. [pymnts]

Retail
Gen Alpha & Z Already Impacting Back-To-School Shopping

Generation Alpha and Generation Z are influencing a booming back-to-school shopping season, with spending expected to reach unprecedented levels. Despite economic and social concerns, both groups are actively shopping, driven by their parents' financial worries and Gen Z's focus on societal issues. [nrf]

Shipping
Pitney Bowes Expands Regional Delivery Services To Meet Ecommerce Demands

By expanding to 20 major US cities, Pitney Bowe’s new capabilities provide shippers more options to achieve cost-effective 1-3 day delivery in select markets.

| EVENTS

eTail Boston
^{August 21 - 24}

Join eTail, the action-packed marketing event of the summer, where you'll learn from successful retailers and gain strategic takeaways to boost your business. No fluff, just pure value. Don't miss out!

| Featured Provider